Refund Policy - Niche International Group
At Niche International Group, our paramount goal is to ensure that our clients receive top-quality products, guaranteeing your customer's satisfaction. In the event that a product is deemed damaged or defective, we have established a clear and efficient refund policy:
1. Quality Assurance: We are dedicated to delivering products of the highest quality. If you encounter a situation where a product is damaged or defective, we kindly ask you to contact your assigned account manager promptly.
2. Reporting the Issue: To initiate the resolution process, please contact your account manager. They will guide you through the necessary steps and provide instructions for the return of the damaged or defective product.
3. Return Procedure: Upon reporting the issue, your account manager will facilitate the return process. Ensure that the item is securely packed for return.
4. Evaluation and Action: Once the returned item is received, our team will conduct a thorough inspection. Based on the assessment, your account manager will take appropriate action. This may involve replacing the damaged or defective item or issuing a credit to your account.
5. Issuing Credits: If a credit is issued, it will be applied to your account for future purchases. It's important to note that shipping costs are non-refundable.
6. Refund or Exchange for Customers: The process of refund or exchange for your customers will align with your store's policy. Your account manager will advise you on the specific steps and measures to be taken based on your store's policy.
7. Timely Communication: We encourage timely reporting of any issues to expedite the resolution process. This ensures a swift response and resolution, contributing to overall customer satisfaction.
8. Customer Guidance: Your dedicated account manager is available to guide you through the entire process, providing necessary assistance and answering any questions you may have.
At Niche International Group, we are committed to transparency, quality, and customer satisfaction. Our refund policy aims to address any concerns related to damaged or defective items promptly and effectively. We appreciate your trust in our products and services, and we are here to ensure a positive experience for both you and your customers.